“We integrate each map with the utility’s outage management system of choice, utilizing the information from the utility’s system to provide information such as number of customers affected, customers served, estimated restoration time, and outage cause,” affirms Khan. This preference center takes the bur- den off the utility by allowing customers to select their communication preferences and keep their contact information up-to- date via their utility’s website or mobile application.ĭeployed at more than 35 utilities in North America, iFactor’s Storm Center maps are the leading outage maps in the industry.

iFactor ad- dresses this need with the preference center built into iFactor’s Notifi alert system. This solution also supports two-way text messages, allowing customers to report outages and request and receive information such as their account balance or outage status.Īs companies in the utilities space move from traditional communication channels such as mail and voice to newer modes like email and social media, they have discovered a need for a new way to organize and maintain customer preferences for communications. Taking information from the utility’s back- end systems such as their OMS, CIS and CRM, iFactor can send proactive email, voice, text message, or mobile app alerts about outages, billing, payments, and energy usage. One of iFactor’s offerings for utilities is a comprehensive automated alert and preference management platform. “Unlike solution providers that work across verticals, our background and sole focus on the utility industry gives us a unique understanding of utilities, their back-end systems and the processes they utilize,” says Shazir Khan, CEO, iFactor. What makes iFactor unique is that they work exclusively with utility companies.

One company that is helping to address these issues is iFactor, a company that offers a variety of customer communication tools such as outage maps, mobile apps and proactive alerts. Shazir Khan, CEO Utility companies are challenged today by rapidly evolving technologies and growing customer expectations for communications.

Ifactor member